Payment, Delivery & Terms
Payment
We accept payment via Credit Card, Paypal, Apple Pay, and Google Pay. If you do not have a Paypal account, you can still opt to pay by card as a guest with secure payment. When going through checkout you will get to the 'payments' page. Click on the 'paypal' icon, which will direct you to paypal, and then choose the option to pay by card without opening an account. This is a secure payment option.
NB: Customers paying via Paypal eCheque will receive their items as soon as payment has cleared which may take a little longer than usual.
“We do not store credit card or any other payment details nor do we share customer details with any 3rd parties”
Delivery
(There is quite a bit of information below! but please take the time to read all the information to avoid any mis-understandings!)
We try and keep our postage costs as low as possible and only cover what it costs us to send. Detailed below our the standard delivery charges.
NB: We currently deliver to England, Wales, Scotland & Isle of Man.
UK DELIVERY COSTS (England, Wales, Scotland)
Standard Delivery - Royal Mail approx 2-3 days or Hermes Couriers approx 3-5 working days)
£1.99 for orders up to £3.50
£3.25 for all orders between £3.51 - £23.98
£3.99 for all orders between £23.99 - £39.98
£4.99 for all orders between £39.99 - 69.99
£7.95 for orders above £70.00
We will supply your email address to courier to receiving tracking updates. If you do not wish this PLEASE NOTIFY US
By placing your order with us, you are consenting for us to pass on relevant information to Couriers in order to fulfil the process.
ISLE OF MAN DELIVERY COSTS - Royal Mail & Hermes Couriers approx 5 - 15 working days
£5.50 for orders up to £29.99
£6.99 for orders between £30 - £39.98
£9.99 for orders between £39.99 - £69.99
£14.99 for all orders over £70.00
WE CURRENTLY DON'T DELIVER TO OUTSIDE OF THE UK
If you would like your order to be sent by Special Delivery - with a tracking number or any other service please contact us to arrange additional payment.
Your order will be delivered to the address specified when the order is completed. We cannot deliver items within the same order to multiple addresses. For orders with items out of stock, we despatch the order as a complete order unless an item is going to take longer than 2 weeks to come in (the second despatch will be sent at standard delivery rate).
I know from personal experience, there is an exciting anticipation in receiving goodies once you have placed an order. It is our aim, therefore, to ship orders as quickly as possible, most within the same day, and others, within 24hrs (monday - Friday)
Most personalised items take 2 - 5 working days to make & be shipped. Other larger items such as Keepsake Boxes, Crates, Large Letters and other Personalised Bespoke items can take up to 5 - 10 working days to be shipped though they are usually despatched as quickly as 5 days.
Christmas time is a very busy time for us and handmade orders can take a little long to be dispatched (usually 10 working days). Please contact us for any concerns
Approximate delivery times are noted above but please note that we cannot guarantee these times.
Special orders, peak times (eg Christmas) Bank Holidays and adverse weather conditions may delay shipping / deliveries.
We cannot be held responsible for delays caused by Industrial Action or Severe weather conditions within the Royal Mail or Courier Services.
NB: COURIERS USUALLY WILL TRY UP TO 3 ATTEMPTS TO DELIVER THE PARCEL. IF THIS IS NOT RECEIVED IN THESE ATTEMPTS THE PARCEL WILL BE DELIVERED BACK TO US. WE CANNOT TAKE AY RESPONSIBILITY FOR THIS. WE CAN RE-SEND THE ORDER OUT BUT, WILL MOST LIKELY NEED TO CHARGE DELIVERY AGAIN. REFUNDS CAN ONLY BE PUT THROUGH AT OUR DISCRETION (MINUS DELIVERY) ON MOST ITEMS (PERSONALISED, HANDMADE, BESPOKE ITEMS CANNOT BE REFUNDED)
With past Royal Mail / courier strikes, we do everything in our power to ensure your parcel arrives in our specified times by despatching our end in time. However, we do not have any control over the post! We go by Courier's stated delivery times and 'Last Delivery' times at certain seasons of the year (e.g. Christmas) and occasionally bring our cut off times forward so as to avoid any issues but, there may still be delays.
If you have not received your delivery in time, we cannot issue a refund based on this. If you would like a refund, this can be done once the parcel has been received and sent back to us by yourself (excluding Personalised & Handmade Items).
If it looks like a parcel has been lost a refund can be given but Couriers are asking for delays to be taken into account before declaring as lost. We will be in contact with them to start the proceedings before any refunds can be given.
We understand that this is frustrating, especially when you are looking forward to something arriving for a special occasion and, please be assured that we will do what we can for everything to run as smoothly as possible but, we cannot take any responsibility for any issues.
Packaging
At Oopsy Daisies we believe in recycling so your item/s may not always arrive in a brand new box, however they will always arrive safetly and packaged to standard that keeps your items protected.
Returns
Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation.
Our Handmade / Personalised items are non returnable as they have been especially made for you. However, if there is a problem with your order or it has arrived damaged, please contact us within 14 days of delivery.
IMPORTANT: Please keep proof of return to make a claim if goods are lost or damaged in transit. We cannot be held responsible for any lost or damaged parcels when being returned and refunds will not be issued until item/s are received.
We recommend using Royal Mail which can be done online or at your local Post Office.
We can also assist by sorting the postage label and emailing it to you - an invoice for the postage will be sent to you beforehand.
Special Offer / Discount Terms
% OFF OFFERS & DISCOUNTS: Only valid whilst offer is running - dates will be stated. Does not include sale or products already on offer. Does not include Gift Vouchers. May include other products. Discounts cannot be made on orders before the date of the offer. Excludes Bespoke orders. Offer is not valid on shipping.
% OFF Voucher: Voucher / receipt must be bought in. Offer only valid within dates shown. Cannot be exchanged for cash. Does not include sale or products already on offer. Does not include Gift Vouchers
FREE GIFTS: Free gifts are available on purchases over stated amount according to offer. Only available whilst stocks last. Does not include Sale items
BUY ONE, GET ONE FREE / HALF PRICE ETC: Half price / Free on the cheapest product/s. Can be used on multiple purchases when 1 item is paid at full price Does not include sale or products already on offer. Available only when the offer is running - dates will be stated. Does not include Gift Vouchers.
